Brocent understands the importance of setting clear and realistic expectations with its customers, and ensuring that they are met or exceeded. That is why Brocent defines and monitors service level agreements (SLAs) with its customers, which specify the scope, quality, and metrics of the service provided, as well as the penalties for non-compliance.to track and optimize its IT service management metrics, and to provide transparent and timely reports to its customers. Brocent also conducts regular reviews and audits of its SLAs, and adjusts them as needed to reflect changing customer needs and market conditions.

Brocent leverages the power of tools and automation to streamline its processes, reduce errors, increase efficiency, and enhance customer satisfaction. Brocent uses tools such as Manage Engine MSP to manage its customer service,  to learn best practices and tips for selling managed services, and various cloud platforms to provide flexible and scalable IT solutions. Brocent also uses automation to perform routine tasks, such as backups, updates, patches, and security checks, and to alert its staff of any issues or anomalies. By using the right tools and automation, Brocent can control its operational costs, improve its service quality, and deliver faster and better results to its customers.

Brocent values customer feedback as a key source of information and insight to understand its customer’s needs, expectations, and satisfaction, and to identify any gaps or issues in its service. Brocent collects customer feedback through various channels, such as surveys, reviews, testimonials, referrals, and social media. Brocent also analyzes and acts on the feedback it receives, and uses it to improve its service quality, customer loyalty, and retention. Brocent strives to exceed its customer’s expectations, and to provide them with a positive and memorable experience.

Cybersecurity threats have evolved significantly over the years. Gone are the days when just installing an antivirus could protect your computer. Today, cybercriminals use highly sophisticated tactics. The potential impact of an attack goes far beyond the inconvenience of a virus. 

Modern cyber threats encompass a wide range of attacks, including:

1. Ransomware: Malware that encrypts your data and demands a ransom for decryption. One of the costliest attacks for businesses.

2. Phishing: Deceptive emails or messages that trick you into revealing sensitive information. Eighty-three percent of companies experience a phishing attack each year.

3. Advanced Persistent Threats (APTs): Long-term cyberattacks aimed at stealing sensitive data.

4. Zero-Day Exploits: Attacks that target vulnerabilities not yet known to software developers.

5. IoT Vulnerabilities: Hackers exploit vulnerabilities in Internet of Things (IoT) devices to compromise networks.

These evolving threats underscore the need for a proactive approach to cybersecurity. Instead of reacting to attacks after they occur, you want to prevent them from happening.

Secure by Design is a modern cybersecurity approach. It integrates security measures into the very foundation of a system, app, or device. It does this from the start.

It's about considering security as a fundamental aspect of the development process. Rather than including it as a feature later.

How can businesses of all types translate this into their cybersecurity strategies? There are two key ways:

1. When purchasing hardware or software, ask about Secure by Design. Does the supplier use these practices? If not, you may want to consider a different vendor.

2. Incorporate Secure by Design principles into your own business. Such as when planning an infrastructure upgrade or customer service enhancement. Put cybersecurity at the center. Instead of adding it as an afterthought.

Key principles of Secure by Design include:

1. Risk Assessment: Identifying potential security risks and vulnerabilities early in the design phase.

2. Standard Framework: Maintain consistency when applying security standards by following a framework. Such as CIS Critical Security Controls, HIPAA, or GDPR.

3. Least Privilege: Limiting access to resources to only those who need it for their roles.

4. Defense in Depth: Implementing many layers of security to protect against various threats.

5. Regular Updates: Ensuring that security measures are continuously updated to address new threats.

6. User Education: Educating users about security best practices and potential risks.

Understanding and implementing Secure by Design practices is crucial for several reasons:

Traditional cybersecurity approaches are often reactive. This means they address security issues after they've occurred. Secure by Design builds security measures into the very foundation of a system. This minimizes vulnerabilities from the start.

Addressing security issues after a system is in production can be costly. The same is true for trying to address them near the end of a project. By integrating security from the beginning, you can avoid these extra expenses.

A security breach can severely damage your organization's reputation. Implementing Secure by Design practices demonstrates your commitment to protecting user data. It can also enhance trust among customers and stakeholders.

Cyber threats continue to evolve. Secure by Design practices help ensure that your systems and applications remain resilient. Especially against emerging threats.

Secure by Design focuses on reducing the attack surface of your systems. Using it helps in identifying and mitigating potential vulnerabilities. You mitigate threats before a hacker exploits them.

A cybersecurity strategy put in place five years ago can easily be outdated today. Need some help modernizing your company’s cybersecurity?

Give us a call today to schedule a chat.

Article used with permission from The Technology Press. 

It’s no secret that there was a huge shift for remote work during the 2020 global COVID pandemic. Suddenly, it seemed like everyone was either working from home or talking about working from home.

According to the research, at least 30% of the entire working population were still working from home full-time in 2021, which means that companies need reliable remote IT services now more than ever before.

Remote support software enables SME companies to provide their clients with the majority of services without bringing any additional hardware or other equipment on site. This not only saves time but also money, as you do not need to buy new devices for this purpose and hire additional people to maintain your network.

Managed IT remote support is a service delivery method that allows BROCENT certified engineer to connect to a business’s computer or mobile devices, and work on it as if you were in the same room. This is done by using a Remote Support Platform that allows the technician to see your screen and control your computer.

You can solve your IT problems from the comfort of home with remote support. Your technician will either call, email, or chat to diagnose your technical problem and often solve the situation within minutes.

Remote IT services can also include helping you achieve your long-term IT goals. Whether that’s maintenance, security, or software updates, remote IT support can cover any and all of your technological needs.

Managed Remote IT service is a growing trend in the IT Managed Service &Support industry. In fact, using Managed Remote IT Support has already saved many companies time and money. Remote IT services are becoming increasingly popular due to their many benefits. Here are five of the top reasons why you might consider switching over to remote IT support in 2023:

It does not rely on a single technical support personnel because they may be off due to medical leave, annual leave etc, but the remote support service is being rendered by a group of IT Support agents, they are well trained and full access to the SME support knowledge base, and they hand on daily support with full awareness and knowledge on what is being configured and how quickly the issue shall be identified and resolved then.

Unlikely onsite Ad-hoc support, it does not need to wait for the on-route time till engineer reaches onsite. Quicker response time is one of the top benefits that come with Managed Remote IT Support that BROCENT is rendering “15 Minutes First Response Time”. With such responsive IT Service, 24 hours, 7 days a week, your company can have all its questions answered without having to wait for days or weeks for someone on-site to answer attend to your problem. Remote IT services usually provide a quicker and easier alternative to onsite techs.

When you use remote IT support, your company can also benefit from lower IT support costs. This is because most of the work is done by remote technicians who are experts in their field and don’t require expensive on-site visits. It also means you don’t have to employ a tech department at your company, which is great news for your company’s bottom line.

IT problems are a major distraction for any employee. By using remote tech services, you can increase productivity by having a trained IT specialist solve your IT issues. Such certified remote engineers are not limited computer skills, but also extended to network, cloud technologies and security management. This allows your team to focus on their primary job roles while the tech experts take care of everything else for them!

The IT technologies are evolving rapidly, and it is getting easier to use IT technologies in business. Solving the problem of my computer is always a minor part of IT support &service scope, and it may extend to have IT expert in designing, setting up and maintaining the firewall, Wi-Fi network, Microsoft 365, Google Cloud Suite and IT Security management and so on. This happens often in finance industry, that sorts of IT security compliance must be in place to safeguard the data security and cyber security for the compliance purpose.

Usually, small businesses only have enough capital to employ a single tech expert. This employee may have limited experience or industry knowledge. Employing a remote IT team will allow you to access remote IT specialists with a wide range of experience and specialties.

Not only can remote IT services help you when you are in a technology bind, but they can also provide preventative care (IT System health check) to understand how the IT system is running by identifying the potential issues and providing the IT remediation plan. With regular maintenance services, scheduling the system down time, your company can stay up and running without any outages or other problems. BRCOENT IT services support team can also provide 24 hours, 7 days a week’s system monitoring to secure the best in your critical IT system’s operation.

IT technologies happen rapidly, and it is mission impossible for a Non-IT staff to follow and manage the latest developments within the tech world- but that’s when your remote IT services team comes in. They can inform you of new cloud technologies, security vulnerabilities news, new software, products, or app upgrades that could be beneficial to your business. With a team of experts on your side, you can feel confident that your company has cutting-edge technology so you can stay ahead of your competitors.

As an IT professional, you've got many tasks and support requests to induce to. they might vary from making certain that the safety computer code is up to date, wanting into why employment failed, serving to  users with their devices, then on. Remotely accessing and dominant the device, that may well be anyplace within the world, may be a warranted thanks to quickly investigate and troubleshoot. No additional having long chats and phone calls with users to seek out out what’s going on, on the opposite side. you'll be able to remote in and see for yourself, even as you'd in person.

Cyber risk for businesses has inflated considerably as a results of recent trends. cognitive content or leniency once it involves security may endanger not simply yours however your customers’ businesses moreover. ensure your remote access solution ticks all the boxes for authorization, authentication, encryption, logging, and different security measures, as well as compliances. you ought to even be able to assign granular permissions and management privileges for the various user groups. Security isn't a one-time fix, it wants constant updating. choose the answer that not solely has the mandatory checks and balances inbuilt however also keeps up with the dynamic  security landscape.

Technology is supposed to form our jobs easier, less complicated. Having multiple, siloed tools that don't seamlessly integrate solely will increase the challenges for IT. select answers that cater to multiple use cases and assist you consolidate your toolset – maybe choose an overseas access solution that’s suited to remote work moreover as providing remote support. It ought to also integrate along with your existing PSA, RMM, and ticketing systems to supply maximum profit to technicians. Superfluous options and a fancy program can build the adoption difficult. the answer should be simple to deploy and use.

Performance, flexibility, and quantifiability are necessary factors to stay in mind whereas selecting the remote access solution. It ought to change you to quickly and effectively respond and adapt to things like having to line up a hybrid workplace, support a broader kind of devices, mergers, acquisitions, and others.

It’s not merely concerning getting a solution, it’s about building a trustworthy partnership. realize a partner that may support you when the purchase, hear your feedback and provides timely responses to your requests. The remote access company ought to support you simply such as you support your customers.