LOCAL IT MANAGER, LOCAL IT DEPARTMENT
Try out the IT Managed Support &Service having local virtual IT department and IT manager governing the IT operation and maintenance with the same IT standard &policy as IT HQ...
Help Desk 24 Hours, 7 Days
Manage inbound service request, resource coordination and remote support. Support English, Mandarin and Cantonese
Service Delivery Management
IT Service compliance management and governance of Service Level Agreement, SOW, Escalation matrix for all types of managed IT Support
Solution Design &Project Management
TRY OUT BROCENT MANAGED IT SUPPORT
The overall IT offerings varies from the scenarios of regional IT HQ, Sales office, Plant but they comes the same three steps.
Survey &Technical Proposal
Email or video call or onsite survey to study your real local IT environment and your expectation of IT management. A technical proposal will be with you at the end of communication.
Onboarding &Transition
Engagement moves to transition period of time (1-3 months) to standardize the IT configuration and/or run IT refresh program, and enforce the IT management automation tools for report &analysis
Go-live &Enhancement
Once all are standardized, usually it comes to a change of IT Service Plan &Program to more approach to IT automation &preventive support mode, along to the planned onsite IT visit.
Process of IT Service Onboarding
Make A Service Request
Customer may send us the IT service requirement online ,or send email to sales@brocent.com, or may call our national Toll-free hotline (+86)400-018-2026 to request for on-boarding support. The IT support service consultant from Brocent will answer you in terms of IT Service Offering, Service Language, Zone Coverage and Service Level Agreement. We commit to response within 30 Minutes.
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Onsite Survey
BROCENT strongly advises customer to try the onsite survey service, and that is Free of Charge. Before that, we will sign the NDA with customer. The survey will cover the information about computer, networking, tel-communication, server and other IT security devices. Usually it takes one day to run the survey program, and it will take another half day to run out the survey report. Finally the report with the data of IT inventory and relevant BROCENT technical advise will be with customer within 2 business days.
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The Keys of IT Service
With the effectiveness of PO, BROCENT service delivery team enables the keys of IT service to customers, which includes:
[1] Generic customer PIN to login and/or request for IT service. Or customer may simply send email to our service center.
[2] RMM tools will be deployed for customer devices to start the proactive monitoring of key applications and devices.
[3] BROCENT IT Service Manual will be offered. A startup training session will be organized to fit for customer's time.
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Service Governance &KPI
Being Brocent's IT service customer, you will have your own dedicate account manager and service coordination agent. They are working 24x7 with hotline and email support. Monthly review of service performance makes you easily understand your overall status of IT infrastructure and applications. Each of your generous feedback do help Brocent improve service quality and uplift customer satisfactory level.
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POBS is one of the managed service portfolio by BROCENT, that enables customers to access instant IT support without long term contract obligation
SFMB is one of the managed service portfolio by BROCENT, that enables customers to have life cycle IT support service with the best cost model.
IT Service Off-board
You might be Not satisfied with BROCENT IT Service Quality?
If it is the case, for whatever reason on service quality, pricing or competency, BROCENT offers the complete hand books at the end of the contract, that is to make sure any successor can easily take over and continue the IT support work, that covers IT Asset, configuration, user privilege's accounts, password, diagram, IT documentation and report.